Refund policy

Return and Refund Policy

Your satisfaction is important to us. If an item is not suitable, you can request a return under the conditions outlined below.

Return Period
You have 14 days from the date of receipt of your order to request a return.

Return Conditions
To be accepted, the item must:
• Be unused
• Be in its original condition
• Be returned in its original packaging if possible

Non-Returnable Items
Personalized items and digital products are not eligible for return.

How to Request a Return
Contact us at contact@lumyveraskin.com with your order number.

Refund
After receiving and verifying the returned product, the refund will be issued to the original payment method within 5 to 10 business days.

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product received is defective or incorrect.

Damaged or Incorrect Order
If your item arrives damaged or if you received the wrong item, contact us immediately at contact@lumyveraskin.com with your order number and a photo of the item.